ABOUT THE CLIENT:

A recognized leader in luxury bathroom accessories and heated towel racks, this proudly Canadian company blends sophisticated European-inspired design with outstanding performance. With a strong focus on innovation, elegance, and quality craftsmanship, they are dedicated to elevating the modern bathroom experience.

CORE FUNCTIONAL SKILLS

• Proven experience managing online retail or marketplace accounts (e.g., Amazon, Shopify, Wayfair, Walmart Marketplace)
• Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP); comfort with dashboards and data tools
• Understanding of SEO, digital marketing impact, and product listing optimization
• Knowledge of pricing strategy, MAP policies, and promotion mechanics

STRATEGIC & ANALYTICAL SKILLS

• Ability to develop and execute account-level growth strategies
• Strong problem-solving mindset with attention to performance metrics
• Familiarity with competitive analysis and digital market dynamics

INTERPERSONAL & SOFT SKILLS

• Excellent written and verbal communication skills
• Strong negotiation and conflict resolution abilities
• Organized project manager with experience in cross-functional coordination
• Customer-first mindset with adaptability to changing platform requirements
• Positive, improvement-oriented attitude with alignment to company values

OTHER REQUIREMENTS

• Willingness to undergo product, systems, and UBT Time, Task & Technology training
• Commitment to the company’s values of obedience, honesty, loyalty, and continuous improvement

ROLE OVERVIEW

As the Online Account Manager, you will lead and manage all aspects of online retail partnerships—from maintaining strong relationships with current accounts to onboarding new e-commerce partners. Your goal is to drive performance, optimize listings, and ensure operational excellence to support company’s digital growth strategy. This is a high-impact role requiring strategic thinking, data-driven decision-making, and strong communication skills.