St. John’s, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.
A dedication to diversity, equity, and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.
TITLE: Online Success Coach
DIVISION: Academic Affairs
DEPARTMENT: Distance Education
REPORTS TO: Chief Online Learning Officer

SUMMARY:

Under the supervision of the Chief Online Learning Officer, the Online Success Coach provides essential support to students enrolled in Distance Education programs. The Success Coach plays a key role in enhancing the student experience by offering guidance, resources, outreach, and personalized support. This position is crucial in promoting a positive academic environment, improving student retention, and helping students meet their educational objectives. The role requires excellent communication skills, empathy, and a genuine commitment to student success.

• Design and execute a comprehensive approach to online academic success support.
• Lead the creation and implementation of programs and initiatives that foster student achievement.
• Maintain consistent engagement with students, acting as their advocate and connecting them to campus resources as needed.
• Conduct proactive outreach to support students who may be at risk.
• Partner with other departments to create a seamless and integrated experience for students.
• Mentor students, providing them with tools in overcoming challenges, such as time management and study skills.
• Deliver individualized coaching sessions based on student feedback and needs.
• Analyze data related to student performance, coaching impact, and program effectiveness to inform decision-making.
• Develop initiatives to boost student involvement and academic success.
• Guide students in building strong study habits, time management abilities, and organizational skills.
• Assist students with academic planning, including course selection and registration processes.
• Collaborate with academic support teams to develop and implement tools and programs that enhance student success.
• Stay current with advancements and best practices in online education and academic support.
• Perform additional duties as assigned.