Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

ONLINE SUPPORT SPECIALIST - AUSTIN at Texas Disposal Systems

Creedmoor, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Data entry, Problem solving, Verbal communication, Written communication, Microsoft Office Suite, Time management, Active listening, Call center, Chat software, Conflict resolution

Industry

Environmental Services

Description

JOB SUMMARY The Online Support Specialist communicates with customers and internal resources to answer questions and resolve service issues, researches information to assist with resolving issues, enters work orders and performs data entry. CORE RESPONSIBILITIES 1. Communicates with customers and internal resources to answer questions and resolve service issues. 2. Answer inbound calls from the assigned queues and follow through with timely resolutions. 3. Make outbound customer calls as needed. 4. Enter customer work orders and perform data entry for associated service charges as needed on customer accounts. 5. Document customer issues and resolutions. 6. Increase customer satisfaction using professional customer support techniques. 7. Participate in department meetings. 8. Ensure a high level of customer satisfaction through proactive support and active listening. 9. Review and respond to personal and assigned voicemails and E-mails in a timely manner. 10. Work directly with operations teams to resolve service issues and follow up with the customer to ensure services were provided as expected. 11. Other duties as assigned. REQUIRED SKILLS & QUALIFICATIONS * High school diploma or its equivalent * At least one year of customer service experience Excellent verbal and written communications skills in English * Strong customer service orientation * Customer support or issue resolution experience * Proficiency with the Microsoft Office Suite – e.g. Word, Excel, Outlook, PowerPoint * Proficiency with using online chat software * Problem solving skills * Professional phone and in-person demeanor * Demonstrated time management skills * Must have reliable transportation * Must be available to work holidays, weekends or after business hours, as scheduled PREFERRED SKILLS & QUALIFICATIONS * Bilingual in English and Spanish * Call center experience

Responsibilities

The Online Support Specialist manages inbound and outbound customer communications to resolve service issues and ensure high satisfaction. They are also responsible for accurate data entry, processing work orders, and documenting all customer interactions.