Online Trainer (German Market)

at  Phorest

About Phorest
Phorest powers over 6,000 hair and beauty salons using our software in the US, UK, Ireland, Germany, Australia and Finland. Our aim is to capture 25% of the market globally - that’s one million salons and a billion-dollar company.
Our system touches every point of the salon experience. We have the salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.
Our training Mantra is simple:
If it takes time, lots of effort and lots of creativity, then the competition won’t do it. But we will… well, and we’ll make sure it adds tons of value for our clients - #letsgrow
Phorest is seeking an enthusiastic and driven Trainer to deliver live training sessions to small groups of hair and beauty salons across Germany, Austria and Switzerland. Our training modules are all around an hour in duration and we connect with clients using live conferencing software to share our screen and train them on how to use our Salon software. Depending on which module you are delivering you will guide them through the relevant parts of our software showing how to use it and answering any questions they may have.
We don’t just train clients how to book appointments - although that’s where we start - we actively help them to understand how great use of the software makes their life easier and their business grow. We share our passion for growth of our clients business by demonstrating the incredible benefits of the marketing tools, e.g. online bookings, SMS marketing, online reviews etc.

As an individual you must be:

• A real people person that genuinely cares about the customer experience
• A team player prepared to share workload
• A clear communicator, easily understood by others
• Have great listening skills
• Enthusiastic and positive person with excellent people skills
• Tech & Social Media savvy and enjoys learning new skills
• You should be passionate about learning yourself and enjoy training customers
• Problem solver with a can-do attitude
• Relevant industry experience from within a hair or beauty salon is beneficial but not a requirement

Responsibilities

• Delivering first class online training with salon professionals on topics ranging from basic training on Phorest software to advanced marketing and social media training.
• Ensuring new clients are ready to use Phorest Software, through education and support, once their software has been installed.
• Following up all trainings with rebooking next modules
• Calendar scheduling to enable the delivery of 6 sessions per day
• responsible for booking the training, setting up the calls, and ensuring our clients get connected easily and quickly

Daily Tasks

• Complete 5-6 trainings per day to a capacity of up to 3 salons in each training session
• Book Trainings in Acuity from the booking form, emails and the call log
• Keep ahead of all queries posted in our internal Slack channel
• Log all Cancellations/No Shows
• Handle calls logged to Training Team
• Follow up emails to each client after training to include recording of the training for each client
• Always rebook client after training for the next module
• Assist the support team with support calls when there is a backlog
• Ad - hoc Project Work

Requirements

• Training qualification and/or experience.
• Technical ability using systems
• Comfortable with a fast-paced, always-on, start-up environment.

It is an exciting and challenging role where you will be learning continually.
Do you feel up for the challenge and ready to join this young vibrant award-winning company that is growing beauty businesses worldwide?

Responsibilities

• Delivering first class online training with salon professionals on topics ranging from basic training on Phorest software to advanced marketing and social media training.
• Ensuring new clients are ready to use Phorest Software, through education and support, once their software has been installed.
• Following up all trainings with rebooking next modules
• Calendar scheduling to enable the delivery of 6 sessions per day
• responsible for booking the training, setting up the calls, and ensuring our clients get connected easily and quickl

Daily Tasks

• Complete 5-6 trainings per day to a capacity of up to 3 salons in each training session
• Book Trainings in Acuity from the booking form, emails and the call log
• Keep ahead of all queries posted in our internal Slack channel
• Log all Cancellations/No Shows
• Handle calls logged to Training Team
• Follow up emails to each client after training to include recording of the training for each client
• Always rebook client after training for the next module
• Assist the support team with support calls when there is a backlog
• Ad - hoc Project Wor