DESCRIPTION

Position Description
Position Title:
Assistant Manager, On-Site Property
Reports To:
Community Manager/District Manager/Regional Director
Department:
Ops-Property
FLSA Status:
Non-Exempt
The Company
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.
Essential Duties & Responsibilities

This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for all field activities associated with a property as it relates to the covenants.
• Oversees the tracking and response to home owners’ service requests.
• Maintains home owner relation program and regular positive communication with each home owner.
• Performs daily property inspections.
• Responsible for petty cash reports and submissions.
• Coordinates insurance requirements for properties and associated vendors.
• Responsible for the development preparation and distribution of home owner’s manuals, emergency procedures and other necessary formalized communication.
• Assist in the preparation of check runs, capital trackers and funds and all other forms for approval by Association Manager.
• Assists in preparation of monthly reports.
• Assists in the development of operating and capital budgets.
• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Establishes and maintain industry contacts and relationships in the property’s marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Assist the Manager in supervising and oversees projects performed by Facilities Manager and Facilities Staff.
• Assist the Manager in setting and implement guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow-up to ensure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
• Performs other job-related duties as directed.
• Ensure all safety precautions are followed while performing the work.

Operating Skills, Knowledge & Abilities

• Education/Training: College Degree preferred
• Experience/Knowledge/Abilities:
• Two (2) years of experience as an on-site assistant manager managing the property or building operations (such as staff and service contracts, tenant retention and tenant improvements) preferred.
• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
• Strong interpersonal skills. Strong interpersonal, time management, and customer service skills required.
• Computer literacy: Proficiency and working knowledge of Microsoft Office Applications. Strong communication (written and verbal) skills required.

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for all field activities associated with a property as it relates to the covenants.
• Oversees the tracking and response to home owners’ service requests.
• Maintains home owner relation program and regular positive communication with each home owner.
• Performs daily property inspections.
• Responsible for petty cash reports and submissions.
• Coordinates insurance requirements for properties and associated vendors.
• Responsible for the development preparation and distribution of home owner’s manuals, emergency procedures and other necessary formalized communication.
• Assist in the preparation of check runs, capital trackers and funds and all other forms for approval by Association Manager.
• Assists in preparation of monthly reports.
• Assists in the development of operating and capital budgets.
• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Establishes and maintain industry contacts and relationships in the property’s marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Assist the Manager in supervising and oversees projects performed by Facilities Manager and Facilities Staff.
• Assist the Manager in setting and implement guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow-up to ensure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
• Performs other job-related duties as directed.
• Ensure all safety precautions are followed while performing the work