WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WORK EXPERIENCE

Must have full understanding of how to operate AV equipment as needed with emphasis on Zoom, Teams, Logi, NEAT, Poly and Digital Signage platforms

• Able to perform routine testing and general operation for VC systems, projectors, microphones, speakers, amplifiers, LED Walls, Digital Signage and other AV equipment.
• Ability to perform first line AV related testing, troubleshooting, and first fix for AV equipment.
• Technical aptitude with the ability to learn and teach new technologies.
• Be organised and flexible with the ability to approach different types of tasks during the working day.
• Excellent customer service skills with previous experience of dealing with ‘ALL’ level executives advantageous with demonstrable previous experience.
• Ability to prioritise and work under pressure is essential.
• Capable of good communication skills both verbal and written.
• Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem.

PREFERRED SKILLS

• Be organised and flexible with the ability to approach different types of tasks during the working day.
• Excellent customer service skills with previous experience of dealing with ‘ALL’ level executives.
• Being able to prioritise and work under pressure is essential.
• Capable of good communication skills both verbal and written, being able to communicate with company executives to building contractors.
• Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem.
• Reliable, conscientious character who takes pride in what they do and completing tasks on time.
• Ability to deal with difficult situations.
• Willing to undertake training and examinations to improve their technical knowledge.

• Setup, management and support of user Events / Meetings.
• Takes ownership of local break-fix issues, reporting to the relevant AV Helpdesk where applicable.
• Ensures all AV/VC spaces are presentable for use.
• Performs other AV/VC and Virtual Meeting-related tasks as directed by the customer or AVI-SPL’s Service Management Team.
• Ongoing management / administration of Incidents / Requests in Servicenow.
• Work closely with AVI-SPL Helpdesk and field service engineers, where required.
• Provide business-as-usual support & basic training to internal and external clients.
• Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures.
• Liaising with remote offices with respect to the setup of video conferencing calls.
• Maintain total confidentiality relating to information received for presentations and broadcasts etc