Onsite AV Specialist at Diversified

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

35.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audiovisual systems support, Technical troubleshooting, Client relationship management, Preventative maintenance, Inventory management, Meeting support, Event support, Unified communications, Video conferencing, Networking configuration, DSP systems, Control systems, Video wall troubleshooting, Ticketing systems, Problem-solving, Multitasking

Industry

IT Services and IT Consulting

Description

About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You’ll Contribute: The ADOPT Onsite AV Specialist works daily at an assigned client site, providing technical and operational support for audiovisual systems and services. This role requires strong technical expertise combined with exceptional client relationship skills to ensure superior satisfaction and support the renewal and growth of the ADOPT onsite support agreement. Responsibilities include meetings, conference, and event support; inventory management; reporting; preventative maintenance; and troubleshooting system or equipment issues. The Specialist Lead applies advanced technical skills to maintain, repair, and optimize AV systems and infrastructure. What You’ll Do: Collaborate effectively with Diversified team members and cross-functional departments. Provide technical support for meetings, conferences, and events. Identifies and resolves basic AV issues, including checking cables, connections, and equipment functionality. Sets up and configures standard AV equipment such as projectors, displays, microphones, and speakers. Participate in ongoing training and work under the guidance of senior technicians. Delivers a high level of AV, broadcast, and unified communications (UC) support to clients. Build and maintain strong customer relationships to promote satisfaction and long-term loyalty. Performs preventative maintenance to ensure client rooms and systems operate optimally. Troubleshoots system issues using appropriate test equipment to diagnose, verify, and document performance. Escalate complex issues to Global Service Center agents, field service teams, engineering, or manufacturers as needed. Collaborate with manufacturers on equipment servicing, including technical support, RMA processing, and repair coordination. Document work requests, repairs, and events within ticketing systems. Provides operational support for meetings and events as required. Maintains accurate daily records of time worked, projects supported, and services performed for reporting and timesheet purposes. Physical Working Environment: This role is typically based in an office or corporate environment but may require work throughout a client’s buildings or campus. Work conditions may include: Accessing equipment in confined or hard-to-reach spaces (under tables, behind displays, ceilings, closets, etc.) Lifting and handling equipment up to 50 lbs. Walking long distances regularly Frequent use of stairs Exposure to varying temperatures across environments Managing occasional high-pressure situations due to system issues or client needs What You’ll Bring: Education & Certifications: High school diploma or equivalent Required Skills/Qualifications: Ability to pass background and driving record checks Legal authorization to work in the United States (I-9 verification) Demonstrated ability to build strong client relationships and maintain composure in high-pressure situations Desired Skills/Qualifications: 1-2 years of AV systems support experience Post-secondary degree or technical training certification Client relations or customer service certifications AVIXA CTS certification or similar industry credentials Manufacturer certifications (e.g., Biamp, Crestron) Networking or IT certifications Experience troubleshooting video walls, DSP systems, and control systems Familiarity with video conferencing, unified communications, and collaboration platforms Experience providing in-person technical support to clients Strong multitasking, organizational, and problem-solving abilities Proven ownership mindset and solution-oriented approach Excellent communication and client service skills with reliable follow-through Strong attention to detail and technical aptitude Knowledge of computer networking configuration and troubleshooting. Experience providing in-person technical support to clients Strong multitasking, organizational, and problem-solving abilities Proven ownership mindset and solution-oriented approach Excellent communication and client service skills with reliable follow-through Strong attention to detail and technical aptitude What We Offer: Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan options to suit your family’s needs Dental (including orthodontic coverage) and vision plans Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401k with Employer Match Paid Time Off and Paid Holidays Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services Commuter Benefits And much more To learn more about becoming part of the Diversified team, visit us at our career siteor email us at careers@onediversified.com. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Responsibilities

The Onsite AV Specialist provides daily technical and operational support for audiovisual systems at a client site, including meeting support, equipment maintenance, and troubleshooting. They are responsible for building strong client relationships and documenting all work requests and repairs within the ticketing system.