Onsite AV Support Engineer at AVI-SPL

Town of Milton, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

48.56

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio/Video Systems, Customer Service, Problem-Solving, Crestron Systems, Extron Systems, Cisco Systems, Networking, A/V Programming, Video Wall Experience, UC Platforms, Field Service Support, Preventative Maintenance, Technical Support, Documentation, Training, Communication, Flexibility

Industry

IT Services and IT Consulting

Description

Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: Setup/breakdown of conference spaces to meet the customers event needs Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability Deliver field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support Provide field service support of networked devices Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training and as needed Setup and troubleshoot various audio/video/presentation systems Travel to various job sites as required Must be flexible to work after hours and weekends when required WHAT WE’RE LOOKING FOR Must-Haves: Effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner Ability to work and think independently and ensuring to meet deadlines Advanced computer knowledge (WIN/Mac) Knowledge of signal flow for audio, video and control Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard Minimum of a High School Diploma or equivalent Must be flexible to work after hours and weekends when required Ability to regularly climb and work from ladders, lifting equipment, tools and materials White Glove Service: Demonstrated ability to provide high-level support to director-level executives and above in a corporate setting, ensuring smooth and professional AV experiences. Problem-Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues. Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders. Crestron Systems: Proficient in setting up, configuring, and troubleshooting Crestron systems, ensuring reliable connectivity and performance. Extron Systems : Extensive experince with deployments, intergration, and troubleshooing of Extron NAV and associted S/W. Cisco Systems : Proficient in setting up, configuring, and troubleshooting Cisco systems, ensuring reliable connectivity and performance. Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN and VLans. Crestron, Poly, Biamp, Cisco, Extron NAV experience UC Platforms - Teams, Zoom, Webex A/V Programming experience (L1-L2) Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting Extensive video wall experience (Planar, Christie, Barco, Samsung, Daktronics) Nice-To-Haves: Formal education in Electronics or related field preferred Preferred external training: AMX Intro to Networking for AV Professionals Crestron Professional Installation Exton AV Associate Certification AVIXA Quick Start to the Audio-Visual Industry AVIXA CTS General Certification Dante 1,2,3 WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Pay Type Min Base Max Base Hourly $37.98/hr $48.56/hr

Responsibilities

The Onsite AV Support Engineer will provide on-premises support for AVI-SPL customers, focusing on delivering a world-class customer service experience. Responsibilities include setting up conference spaces, performing maintenance tasks, and troubleshooting audio/video systems.