Onsite AV/UC Maintenance Engineer at AVI-SPL

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audio-Video Systems Maintenance, Unified Communications Support, Installation and Commissioning, Troubleshooting, Preventive Maintenance, Networked Devices Support, Control Program Uploading/Downloading, End User Assistance, Event Setup and Support, RMA Processing, Inventory Management, Microsoft Teams, Zoom, Signal Flow Knowledge, Tool Usage, Soldering

Industry

IT Services and IT Consulting

Description

Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: • Responsible for the service and maintenance of Audio-Video (AV) and Unified Communications (UC) systems. Oversee installation & commissioning of AV/UC technologies & spaces.Certifications & Experience:• CTS (Certified Technology Specialist) Certification (preferred)• Intermediate experience on UC technology for Teams/Zoom• Basic IT knowledge such as networking, operating system & computer hardware General Responsibilities:• Perform maintenance tasks to help maintain customer spaces including but not limited to, testing/repairing cables and testing/repairing various hardware components• Field service support of networked devices (Routers, IP Protocols, etc.)• Ability to upload and download control programs • Ability to perform minor edits to control programs• Perform maintenance tasks to help maintain customer spaces including but not limited to, testing/repairing cables and testing/repairing various hardware components• Provide direct assistance to end users in the operation of the AV/UC systems • Perform preventive maintenance checks & services on AV/UC systems • Perform maintenance support on all AV/UC systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.• Provide setup and operational support for eventsPerform administrative tasks as required• Work a flexible schedule as required by the Customer• Perform service troubleshooting and maintenance support on standard AV/UC systems• Setup and monitor video calls as needed• Ensure compliance with all Customer safety and procedural guidelines • Track all maintenance activity start to finish with proper documentation as required• Coordinate RMA processing and parts procurement as needed• Maintain accurate inventory on all AV/UC systems including spare parts as required Customer Specific Duties & Responsibilities:• Provide phone support for Western Alliance Bank remote sites (minimal requests)• Support Teams & Zoom conference spaces• Provide day-to-day support of AV/UC systems• Provide meeting support for high-profile meetings• Daily meeting room checks and services to validate spaces are ready & in full service• Provide first level of support for service issues with AV/UC equipment• Schedule preventative maintenance for AV/UC spaces• Educate customer use of technology and room systems• Oversee installation projects of AV/UC technologies and spaces• Oversee designing and standardization of AV/UC technologies and spaces• Familiar with webinar hosting and supporting live events• Familiar with Absen Video Walls or similar VW systems• Familiar with Poly, Shure, Biamp & Q-sys hardware• Ability to work with clients ServiceNow instance for asset management (future)• Ability to work on Digital Signage systems (future) WHAT WE’RE LOOKING FOR Must-Haves: Effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors Ability to manage small to medium projects Familiarity with minor programming (AMX/Creston) – changes and troubleshooting Ability to work and think independently and ensuring to meet deadlines Intermediate computer knowledge Knowledge of basic signal flow for audio, video and control Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard Minimum of a High School Diploma or equivalent Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials. Nice-To-Haves: Minimum of 3 - 5 years of audiovisual integration and/or service experience Formal education in Electronics or related field The following training certifications: AMX Intro to Networking for AV Professionals AMX Programmer I Crestron Professional Installation Essentials of Crestron Programming Certification Exton AV Associate Certification InfoComm Quick Start to the Audio-Visual Industry InfoComm CTS General Certification WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Responsibilities

The engineer will be responsible for the service and maintenance of Audio-Video (AV) and Unified Communications (UC) systems, overseeing installation and commissioning of related technologies at customer sites. Key duties include performing maintenance tasks, troubleshooting system faults, providing direct end-user assistance, and supporting scheduled events.