Onsite Client Service Specialist at Qualfon Philippines Incorporated

Highland Park, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational, Analytical, Multi-tasking, Inventory Management, Communication, Time Management, Problem Solving, Delegation, Follow-up, Computer Skills, Customer Service, Typing, Collaboration, Process Improvement, Detail Oriented, Analytical Skills

Industry

Outsourcing and Offshoring Consulting

Description

Overview The Client Service Specialist is responsible for routing materials and facilitating approvals across various departments within Dialog Direct, a Qualfon company. In addition, the Specialist serves as a key point of communication within their respective working teams. They are involved in a project from start to finish, helping wherever possible to meet the needs of the team and Client. This position is responsible for coordination and is directly responsible for managing customer expectations and success in terms of meeting deadlines, flawless execution and within scope as identified in the estimating process. Assigns work responsibilities through their global knowledge of operational functions to ensure flawless execution within Creative Services, Contact Center, Digital Print, IT, Production, Warehouse and collaboration with peers managing the client’s inventory/estores. This position manages large on-going projects that may be composed of several smaller projects/jobs and requires extensive organizational, analytical and multi-tasking abilities to manage successful results. Ability to manage inventory that is required for production projects (inventory that is in and out). Ability to work with Account Management and NBD teams to manage client expectations, ensure changes in scope are captured and invoicing/billing is accurate and consistent. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/ Responsibilities Participates as required in Start of Work Meetings as assigned Review estimates and budget to understand the baseline for the project, to accurately manage change Ability to understand various specifications required for each operational area and how each operational unit impacts each other to perform the necessary project/job Hold meetings to review performance issues/concerns regarding customer expectations or requirements (Status, Process Improvement, User Meetings, etc.) Interfaces with internal customers to clarify project/job expectations and ensure consistent communications with all working team members/departments Provides Project Management and New Business Development teams or Account Management with project/job status, concerns or risks as defined by the organization Creates detailed work instructions/business guidelines, etc. for all operational areas utilizing customer provided specifications following departmental processes Reviews physical samples of incoming material to ensure proper item set up Creates detailed physical sample kits to accompany production requests Complete internal paperwork when materials are required to go back into customer inventory Audits a variety of forms, to include but not limited to invoices, program metrics, data files, automated and manual reports as requested by our clients Plans daily, weekly and monthly requirements, instructions, timing for daily projects to effectively control cost and avoid delays in work processing Identifies requests outside of day-to-day activity that requires a change in process, program change, requires re-estimation, etc. and is escalated to Account Management Suggest process improvements as required, individually or through focus groups Escalates, answers questions, and supports the team in resolution of timing concerns, operational and/or procedural issues Ability to manage multiple projects, due dates and responsibilities Follows up on project/job status with internal departments to ensure due dates and proper job requirements are implemented Maintain excellent customer service, strong telephone support and ability to answer or research answers Rectifying issues as they arise, facilitating a solution, and following up to confirm resolution Daily attendance, punctuality and availability are critical essential functions of the job Ensures a clean, organized and safe work environment Willingness to be inconvenienced for the customer Adheres to GMP, GDP, HIPAA, Safety and Security Guidelines Assist in training of team members as required Some projects may require the Specialist to act as the Account Manager on the account, these projects are selected and determined based on account status/requirements All other duties assigned Qualifications Punctuality is required Excellent Communication Skills (verbal and written) Analytical Skills/Detail Oriented Multi-Tasking Ability Excellent Organizational/Time Management Skills Creative Problem Solving Skills Delegation/Follow-up Skills Solid Computer Skills All Microsoft Office Products Web Navigation Requires 35 WPM typing skill Strong customer service orientation Ability to take directions, yet work independently Receptivity to feedback Team player with a collaborative and positive attitude Ability to create timelines and identify program risks Superior Customer Service Skills EDUCATION: Bachelor’s Degree in Marketing or Business a plus Minimum of 1 -2 years of experience in a related industry 2 or more years of experience a plus

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Specialist coordinates material routing and facilitates approvals across departments, serving as a key communication point to manage customer expectations regarding deadlines and flawless execution from project start to finish. This role involves assigning work across operational functions like Creative Services, Production, and IT, while managing large ongoing projects requiring extensive organizational skills.