Onsite Computer Technician at Qualfon Philippines Incorporated

Casselberry, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Installation, Software Installation, Level 2 Triage, Telecom Support, Systems Support, Networking Support, Executive Support, Operating Systems Installation, Windows 10 Troubleshooting, Network Connectivity Troubleshooting, Active Directory, Remote Support Tools, Bomgar, Terminal Servers, VMWare

Industry

Outsourcing and Offshoring Consulting

Description

Overview This position will require onsite presence at our facility in Casselberry, FL. The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems. Performs level 2 triage and provides onsite support for Telecom, Systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/ Responsibilities Install and configures personal computer hardware, software applications and peripherals Provides Sr Management/Executive support Technical escalation points for T2 team members Works independently with minimal supervision required Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux Troubleshoot Windows 10, for common software and hardware related problems Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment Qualifications Minimum 3 years experience as a personal computer technician supporting a large environment of users Proven ability to troubleshoot users’ issues remotely Proficient in MS Word, Excel, OneDrive, and Teams Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling Expertise with remote support tools i.e., Bomgar Terminal Servers, or VMWare 3 years’ experience with hands-on Networking and Active Directory Advanced knowledge of personal computer hardware and peripherals

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Responsibilities

This role involves performing analytical, technical, and administrative work related to the planning, design, maintenance, and installation of personal computer systems, including performing level 2 triage and providing onsite support for various technical areas. The technician will also confer with end users to determine hardware and software needs, install and configure systems, and support work-from-home agents and executive staff.