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Onsite Conference Room AV Support Technician at Micron Technology
San Jose, California, United States -
Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

AV Support, Troubleshooting, ServiceNow, AV Networking, Zoom Rooms, AV Control Systems, Communication Skills, Interpersonal Skills, Firmware Updates, Preventive Maintenance, Vendor Collaboration, Documentation, AV Technologies, GenAI Technologies, CTS Certification, Dante Certification

Industry

Semiconductor Manufacturing

Description
Apply POLY Lens, Crestron XiO Cloud, NEAT Pulse, and ZDM for monitoring and managing AV systems. Provide onsite AV support for meetings, live events, webinars, and hybrid town halls. Configure and maintain AV hardware/software across platforms like Crestron, Biamp, Zoom, Poly, NEAT, and NEC. Troubleshoot AV issues and resolve incidents using ServiceNow, ensuring SLA compliance. Support executive-level meetings with integrity and discretion. Perform health checks, firmware updates, and preventive maintenance on AV equipment. Collaborate with vendors and integrators for installations, upgrades, and advanced troubleshooting. Document AV configurations and processes; stay current with emerging AV and GenAI technologies. 2+ years of hands-on experience supporting AV systems and conference room technology, including Zoom Rooms and coordinated AV control systems. Solid grasp of AV networking concepts such as TCP/IP, VLANs, Dante, and AV-over-IP. Skilled in interpreting AV system diagrams and schematics for troubleshooting and setup. Superb communication and interpersonal skills, especially in executive-level support scenarios. Capable of lifting and maneuvering AV equipment and displays (typically up to 50 lbs). CTS (Certified Technology Specialist) certification Dante certification Crestron NVX/DM certification NDI (Network Device Interface) certification GenAI-related certifications (e.g., AI in AV workflows, automation tools)
Responsibilities
Provide onsite AV support for meetings, live events, webinars, and hybrid town halls. Troubleshoot AV issues and resolve incidents while ensuring SLA compliance.