POSITION OVERVIEW:

Your Impact: As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with services that meet their needs, exercise emotional intelligence and improve the overall customer experience!

• You’re at least 18 years of age
• You have a High School Diploma or equivalent
• You must be physically able to work in Waterloo, ON office and live within 45 minutes (commuting distance)
• You have excellent verbal communication skills which includes speaking clearly, enunciating and asking follow up questions
• You have excellent written communication skills which includes full sentences with proper grammar & punctuation
• You can work between the hours of 6:00 AM to 10:00 PM EST but have some flexibility as business needs may change
• You have at least 6 months of customer interaction experience and you understand the value of coaching / feedback
• You have at least 6 months of chat experience including messaging applications or online chat platforms
• You have experience with social media platforms for example (Instagram, Twitter, Tik Tok)
• You have experience writing emails
• You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency
• You’re computer savvy, comfortable sitting at a desk and working with multiple computer applications and screens
• You’re results oriented and comfortable providing customers with recommendations and solutions
• You have excellent time management skills and a reliable attendance histor