Onsite Customer Service Professional at ProSolar

Christiansted, United States Virgin Islands, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Zoho Desk, Zoho Cliq, Troubleshooting, Relationship building, Lead generation, Sales support, Technical support, CRM management, Problem solving, Time management, Public speaking, Data entry, Interpersonal skills

Industry

Renewable Energy Semiconductor Manufacturing

Description

Onsite Customer Service Professional Summary: The Onsite Customer Service Professional plays a crucial role in driving brand visibility, customer engagement, and business growth within the solar industry. This position requires strong communication skills, a passion for renewable energy, and the ability to represent the brand professionally in various settings. Essential Duties, Functions, and Core Accountabilities Represent ProSolar as the face of our brand in assigned partner stores and events Build rapport with potential customers to win appointments Must work at least 40 hours/week at least, sometimes including weekends and holidays if needed (overtime pay) Potential days in the retail office in St. Thomas, Home Depot - St. Thomas and Home Depot - St. Croix Extensive product knowledge Assess all customer issues by checking Zoho for tickets, checking status of tickets, and adding new tickets if needed Clear and constant communication with service department Create, track, and update service tickets once resolved Explain monitoring app features and troubleshoot connectivity or data sync issues Walk customers through basic troubleshooting steps while Escalate complex technical issues to field technicians or project managers Update customers on their ticket statuses/project install statuses Log all interactions in the CRM or ticketing system Maintain accurate records of customer interactions and system issues Work with installation, operations, and engineering teams to resolve customer issues Relay customer feedback to internal teams for service improvements Ensure a positive experience by showing empathy, patience, and professionalism Qualify prospective customers for ProSolar solar and storage solutions Schedule appointments with ProSolar Field Sales Consultants Meet or exceed team and individual pre and post-sales goals Set appointments by educating homeowners about the benefits of solar power Track and record homeowner information Responsible for managing your territory efficiently Act as a representative of the ProSolar brand, promoting its products, services, and values. Proactively seek out opportunities to generate leads through networking, events, and outreach efforts. Educate potential customers about solar energy benefits, including cost savings, environmental impact, and energy independence. Collaborate with sales teams or managers to follow up on leads and convert them into sales or installations. Assist in marketing efforts by distributing promotional materials, attending trade shows or events, and participating in marketing campaigns. Provide feedback and insights to marketing teams regarding customer preferences, market trends, and competitive landscape. Requirements 1-3 Years of Customer service experience High school diploma or equivalent Proficient in Zoho desk, Cliq, and Zoho in general Excellent communication, phone etiquette, professional and courteous disposition, and persuasive and results-oriented. The ability to promote our brand to homeowners on the benefits of clean energy with integrity Professional working attitude, good attention to detail, and reliable Excellent verbal and written communication skills. Ability to work well with others in a collaborative team environment Comfortable and adaptable to working semi-autonomously in various retail locations. Motivated team players and a desire to learn all aspects of solar systems. Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicating Authorized to work in the US for any employer. Can spell very well and learn "our brand and voice" quickly. Must be able to pass a background, credit check, and drug screen Provide regular updates and reports to the company regarding your activities, achievements, and challenges in the field. Adhere to ethical standards, industry regulations, and company policies while representing the solar brand or company. Maintain professionalism, integrity, and a positive brand image in all interactions with customers and partners. Benefits Compensation & Benefits: Long term stability in a fast-growing industry Competitive compensation, Paid Holidays 401k plan supported by a company match, Dental insurance Employer Paid Basic Life and AD&D Insurance Employer-Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Health insurance Life insurance Paid time off Vision insurance Opportunity for career development and advancement with a rapidly growing company High-energy, fun, and friendly culture Benefits Package available after 60 days of employment. However, some items are subject to meeting eligibility. Prosolar Systems is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Prosolar, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status,

Responsibilities

The professional will represent the brand at retail locations to drive customer engagement, generate leads, and schedule appointments for sales consultants. They are also responsible for managing customer service tickets, troubleshooting technical issues, and maintaining accurate records in the CRM system.