Onsite Customer Service Representative at Associa

Castro Valley, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

25.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Data Entry, Work Order Management, Architectural Application Tracking, Site Inspections, Vendor Follow Up, Report Preparation, Correspondence Composition, Typing, Communication, Organization, Multitasking, Telephone Presence, Computer Proficiency, Microsoft Office

Industry

Real Estate

Description

Build Your Future, Strengthen Communities – Grow with CIMS Common Interest Management Services (CIMS) is one of the largest and fastest-growing HOA community management companies in the East Bay, and an Associa company. We are looking for a dynamic on-site, customer service/administrative representative to join our company full time in Castro Valley as we expand our presence in the Bay Area. The pay range is $21.63 to $25/hour Why Work at CIMS? At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. We offer a comprehensive benefits package, including medical, dental, vision, a 401K plan, Vacation, sick and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! Learn More About CIMS: https://commoninterest.com/ [https://commoninterest.com/] How You'll Make An Impact * Assist walk-in client requests, telephone calls and emails in a professional and courteous manner * Provide general administrative support in the office and community such as mail processing, data entry, filing, and other tasks as assigned. * Issue, track and follow-up on work orders for community maintenance and repairs. * Track and manage architectural applications submitted by homeowners * Perform site inspections and onsite vendor follow up * Manage building key/gate remote distributions * Research, compile and format information into database and spreadsheets. * Prepare reports, bid documentation and other material. * Compose and type routine correspondence to residents, service providers and other parties. * Type, distribute, and track monthly violation letters which are copied, mailed and filed. * Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters. * This on-site position will provide full-time customer service and administrative support to an HOA Community in Castro Valley. * The qualified individual will deal with both routine and complex issues daily to support the community. Qualifications What You Bring The ideal candidate will have the following qualifications: * Excellent verbal and written communication (you may be asked to write a sample at your interview). Bilingual preferred * Strong organization and multitasking abilities * 2 - 3 years experience and proven abilities providing exceptional customer service * Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients * Strong computer proficiency (Microsoft Office including Word, Excel and Outlook) * Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team * Experience with an HOA management company, property management, real estate or escrow services is desired, but not required * We are looking for a top-notch individual with an outstanding reputation for their work in the industry. The ideal candidate will have a great attitude towards customer service with at least two years of experience in customer service.

Responsibilities

This role involves providing professional customer service by assisting walk-in clients, handling calls and emails, and managing general administrative tasks like data entry and filing. Key duties also include issuing and tracking work orders, managing architectural applications, performing site inspections, and preparing various reports and correspondence.