Onsite Customer Service Representative at Associa

Oakland, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

22.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Telephone Presence, Organization, Multitasking, Computer Proficiency, Problem-Solving, Data Entry, Filing, Work Order Management, Key Audits, Scheduling, Microsoft Office, Independent Work, Teamwork

Industry

Real Estate

Description

Onsite Customer Service Representative Build Your Future, Strengthen Communities – Grow with CIMS Common Interest Management Services, an Associa company, is one of the largest and fastest-growing Bay Area HOA community management companies. We are looking for a full time on-site customer service representative to join our team. Why Work at CIMS? At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, PTO, and holiday pay. The pay range for this position is $20 - $22/hour. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! Learn More About CIMS: https://commoninterest.com/ [https://commoninterest.com/] How You'll Make An Impact * Greeting residents & maintaining a concierge-level customer service presence. * Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner * Issue, track and follow-up on work orders for community maintenance, repairs, and front desk workflow management. * Complete twice-weekly key audits. * Handle packages and troubleshooting. * Manage loading dock scheduling and elevator holds for residents and vendors. * Provide general administrative support to support the office, general manager, and community, such as mail processing, data entry, filing, and other tasks as assigned. * Manage building key/gate remote distributions and troubleshooting. * Research, compile and format information into database and spreadsheets. * Type, distribute, and track monthly violation letters which are copied, mailed and filed. * Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters. Qualifications What You Bring The ideal candidate will possess skills and work experience in the following key areas: * Excellent verbal and written communication ( Bilingual preferred ) * Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients * Strong organization and multitasking abilities * Two years experience and proven abilities in providing exceptional customer service * Computer proficiency (Microsoft Office including Word, Excel and Outlook) * Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team. * We are looking for someone who is professional, confident, and have good problem-solving skills. * Experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required Education: * High school diploma or equivalent

Responsibilities

This role involves providing concierge-level customer service by greeting residents, handling walk-in requests, calls, and emails professionally, and managing community maintenance work orders. Key administrative duties include conducting key audits, managing package handling, scheduling loading docks, and processing general office support tasks like data entry and mail processing.