Join a fast-growing company with room to grow! No weekends or evenings required.
Length of contract: 6-month duration with potential extension; start ASAP.
Location/schedule: onsite in Bonita Springs, Monday-Friday 8am-5pm
Summary: The Customer Care team is responsible for supporting the company’s official service channels (phone, email, chat).
In this role, you’ll deliver a top-tier customer experience in a fast-paced, multi-channel environment. You’ll handle all aspects of incoming support requests—including rental processes, cross-selling and upselling, quotes, and reservations—consistently, efficiently, and with high quality.

QUALIFICATIONS:

1–3 years of experience in a customer service role.
High School Diploma or GED required.
Ability to type at least 35 words per minute.
Basic knowledge of Microsoft Word and Excel.
Comfortable entering data into computer systems.

SKILLS:

Collaborative team player Self-motivated and goal-oriented.
Strong time management and organizational skills.
Reliable and dependable.
Excellent listening and communication skills.
Ability to multitask in a dynamic environment.
Equal Opportunity Employer / Disabled / Protected Veterans

THE KNOW YOUR RIGHTS POSTER IS AVAILABLE HERE:

https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf

Accurately log all customer interactions in the company CRM (Salesforce) following established procedures.
Meet individual performance targets for response time, availability, quality, and other key metrics.
Deliver consistent and effective customer support across various communication channels (phone, email, chat).
Process all inbound customer requests promptly and professionally.
Recognize and escalate issues as outlined in the escalation policy.
Adhere to quality standards for phone, email, and chat interactions as part of the
Quality Program.
Comply with attendance and scheduling policies, including assigned shift coverage.