YOUR SKILLS AND EXPERIENCE

We’re looking for someone with:

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools (e.g., ServiceNow).
• Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.

• Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.

ABOUT THE ROLE YOU’RE CONSIDERING

We’re excited to offer an opportunity to join Capgemini as an Onsite Engineer within our End User Experience (EUE) team. You’ll be supporting a diverse range of high-profile clients across our extensive portfolio. At Capgemini, we believe our people are at the heart of everything we do. That’s why we foster a culture where everyone is encouraged to grow, develop, and thrive.
This role is required to be onsite in Barrow In Furness 5 days per week.
If you are successfully offered this position, you will go through a series of preemployment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

YOUR ROLE

As part of our dedicated EUE team, you will:

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We’ll work with you to accommodate any accessibility or personal needs.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.