Onsite Desktop Support Technician at FUJIFILM DMS - Philippines

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Windows 11, Microsoft M365, Intune, Active Directory, Entra, AV Support, MS Teams, Zoom, Network Troubleshooting, Netskope SASE, Hardware Refresh, iOS Support, Android Support, Customer Service, Technical Troubleshooting

Industry

IT Services and IT Consulting

Description

* Work for a global organisation l 12-month Max Term opportunity * Hybrid work set up l 2 days work from home * Based in Macquarie Park, Sydney OUR STORY FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values. THE OPPORTUNITY We have an exciting 12-month Max Term opportunity available for an Onsite Desktop Support Technician to join our Fujifilm Information and Communication Technology (ICT) Division in Macquarie Park, Sydney NSW. In this role, you will provide IT Support to our company users ensuring rapid resolution of technical issues and delivering exceptional customer service. Key Responsibilities * Provide Onsite IT Support by diagnosing and resolving end-user issues promptly, prioritize based on business impact, and travel to metropolitan sites when required. * Coordinate large-scale hardware refresh projects and prepare devices for new starters. * Escalate complex issues to appropriate teams and work collaboratively to ensure smooth resolution. * Deliver audio-visual support for Town Halls, department meetings, and conferencing tools such as MS Teams and Zoom. * Respond professionally to user requests, maintain clear communication throughout resolution, ensure data privacy, and provide guidance to prevent future issues. * Experience working in a level 2-3 desktop support or similar role * Experience supporting Windows operating systems * Strong knowledge and experience in supporting Microsoft Windows Operating Systems (Windows 11) * Ability to troubleshoot issues across a wide variety of both Microsoft M365 systems and internal business applications * Support of end user hardware across Dell, HP and Lenovo desktop/laptop types * Configuring of Intune and Microsoft applications on both Android and iOS mobile devices * Microsoft Active Directory and Entra Skills & Qualifications: * AV support (webcam/sound) and conferencing tools such as MS Teams and Zoom * Troubleshooting of network issues across wifi/wired and cellular * Troubleshoot Netskope SASE platform BENEFITS: * In house training and development and Generous Educational Assistance policy * Diverse Career Development opportunities * Employee Discounts through our “Gold Pass” rewards platform * Income Protection and Life Insurance available * Salary Packaging & Novated Leasing available * Be a part of our Employee Resource Groups – including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership) OUR COMMITMENT Diversity & Inclusion Respecting diversity is the foundation of everything that we do at FBAU. This allows us to instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities. If this sounds like the role for you, please click the below “Apply Now” button and kickstart your application. For further info you can also contact our Talent Acquisition team at FBAUrecruitment@fujifilm.com

Responsibilities

Provide onsite IT support by diagnosing and resolving end-user technical issues and managing hardware refresh projects. Deliver audio-visual support for corporate meetings and ensure professional communication with users throughout the resolution process.