Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognized internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

YOUR ROLE:

We are in business to save our home planet. Your role will contribute to this purpose by managing and elevating the EMEA digital site experience with the aim to deliver against brand awareness and revenue goals through customer engagement, conversion, and retention.

MAIN TASKS:

• User Experience Roadmap Delivery: In close collaboration with Global and EMEA teams, co-build an EMEA UX Roadmap aligned with platform capabilities, company purpose, and business priorities. Scope, prioritize and lead onsite enhancement projects and guide the team with sprint planning and features implementation. Communicate UX enhancements updates and performance to the broader organization.
• Experimentation, A/B testing Insights: Deliver and develop the onsite experimentation strategy and program from backlog management to results analysis and recommendations. In collaboration with the Digital Analytics team, foster data-driven decision-making processes by using analytics tools and data insights to identify actionable, impactful, and scalable enhancements, prioritize opportunities and measure performance.
• Cross-team advisory and stakeholders management: Facilitate the exploration, scoping and delivery of new functionalities and technical integrations for cross-team larger strategic projects (Operational efficiency, SEO tech, Merchandising, CRM, etc.). Interface with cross-functional stakeholders to keep projects on schedule and lead change management.
• Platform management Tech Stack enhancement: Optimize the eCommerce third party landscape for prioritized business needs through benchmark research, vendor relationship management and enablement of relevant site tools capabilities. Supervise system configuration changes with eCommerce platform and facilitation of tools usage.
• Website Operational Stability: Ensure a seamless customer experience by supervising platforms stability processes and execution. Support the Onsite Operations Coordinator with issue escalation and resolution processes. Ensure team resilience via consistent creation and maintenance of SOPs and documentation.