Onsite Implementation Manager at Propio

Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Deployment, Equipment Maintenance, Technical Troubleshooting, Client Relationship Management, On-site Support, Hardware Installation, Diagnostics, Cross-functional Collaboration, Technical Documentation, Equipment Inspection

Industry

Translation and Localization

Description

Description Job Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you’re passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you. The Onsite Implementation Manager provides hands-on, onsite support to maintain, inspect, and deploy equipment and services at client locations. This role ensures equipment is secure, fully functional, and operating reliably while supporting hardware rollouts and addressing client needs to deliver a high-quality service experience. Responsibilities Perform routine inspections to ensure carts are stable, secure, and free of defects (e.g., loose screws, wobbling, damaged components). Repair or coordinate replacement of faulty parts. Assist with setup, installation, and deployment of new carts, tablets, and related hardware. Verify proper assembly and functionality. Conduct regular checks and on-site testing to ensure devices and carts are functioning properly in the client environment. Diagnose and resolve hardware and device issues. Collaborate with Supplier Help Desk and local IT; escalate and track issues as needed. Work closely with the client contact to address concerns related to hardware, service, or applications, providing hands-on assistance. Partner with the Client Success representative to support client satisfaction through responsive service and communication. Track maintenance, repairs, deployments, and recurring issues; provide updates and recommendations to improve reliability. Requirements 100% on-site presence at client location(s) Nationwide travel between client sites may be required Must be permanently located in the Sacramento, CA metropolitan area, or ability to commute to the same. Physical Activities: Involves light physical activity, including inspecting, assembling, loading/unloading and maintaining equipment Walking, standing, kneeling, bending while onsite to prepare, deploy, and install equipment. Continuous movement and communication for hands-on equipment demonstration and training. Must be comfortable spending extended periods of time in hospital and healthcare facility settings. Ability to lift objects weighing up to 45 pounds.

Responsibilities

The Onsite Implementation Manager provides hands-on support to deploy, maintain, and inspect hardware equipment at client locations. This includes diagnosing technical issues, performing routine repairs, and collaborating with IT and client success teams to ensure service reliability.