Onsite IT Support Analyst (Tuesday - Saturday) at Crisis Connections

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

90000.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Windows, Microsoft 365, Hardware Troubleshooting, Software Troubleshooting, Connectivity Issues, Asset Management, Ticketing Systems, Customer Service, Technical Documentation, Onboarding, Offboarding, Peripherals, ITIL

Industry

Non-profit Organizations

Description

Description Onsite IT Support Analyst Tuesday through Saturday | Onsite in Seattle (Belltown) Salary Range: $73,000–$90,000 Be the IT presence that keeps crisis support running—when it matters most. At Crisis Connections, technology plays a vital role in ensuring our staff can provide compassionate, life-saving support to people in crisis. As our IT Support Analyst, you’ll be the trusted professional supporting high-volume service hours—helping ensure our systems, tools, and people are fully supported when demand is highest. This is a hands-on, people-centered role for someone who enjoys solving problems, explaining technology clearly, and being a calm, reliable presence in a fast-paced environment. Why This Role Matters You’ll directly support teams providing critical crisis services across King County and Washington State. You’ll be the go-to IT support during weekends and evenings, ensuring continuity of operations. You’ll work closely with a collaborative IT team that values learning, trust, and shared responsibility. Your work will have a real, daily impact on staff doing emotionally demanding—and deeply meaningful—work. What You’ll Do Provide onsite, frontline IT support for staff during assigned weekend shifts Troubleshoot and resolve hardware, software, and connectivity issues Prepare and deploy equipment for new hires; support onboarding and offboarding Maintain accurate documentation in ticketing and asset management systems Install, configure, and maintain Windows systems, Microsoft 365 tools, and peripherals Escalate issues appropriately and collaborate with IT teammates and on-call leadership Support a high-availability, contact-center environment with professionalism and empathy Requirements What We’re Looking For 2+ years of experience in a technical or IT support role Hands-on experience supporting Windows environments and Microsoft 365 Strong customer-service mindset and ability to explain technical concepts clearly Comfort working independently during assigned coverage hours Reliability and strong communication skills Preferred (but not required) IT certifications (CompTIA A+, MCP, or similar) Experience in nonprofit, corporate, or call-center IT environments Familiarity with ITIL or structured support processes Schedule & Work Environment Evenings Tuesday - Saturday 100% onsite during scheduled hours (Seattle – Belltown area) Participation in an on-call rotation for urgent IT issues Physical ability to lift and move equipment up to 50 lbs. Benefits We offer a comprehensive benefits package designed to support your well-being and growth. Learn more here: https://crisisconnections.org/get-involved/careers/benefits/ Ready to Make an Impact? If you’re passionate about technology, enjoy supporting people, and want your work to directly contribute to a mission that strengthens our community, we’d love to hear from you. Apply today to support the technology behind life-saving crisis services we provide.

Responsibilities

Provide frontline IT support for staff during weekend and evening shifts, including troubleshooting hardware, software, and connectivity issues. Manage equipment deployment, maintain accurate documentation, and ensure high-availability support for the contact-center environment.