Location: Dublin 2
Job Type: Contract (12 months initially, up to a total of 4 years)
Work Type: On-site, Monday to Friday, 08:30-17:30
Role Type: IT Helpdesk Support (Junior)

OVERVIEW OF ROLE

IT Resourcing at Ergo, are looking for an Onsite IT Support Engineer for a large public sector client based in Dublin 2. This role would be part of a Helpdesk team which supports over 1,000 staff from sites around the country.

WHAT WILL YOU DO?

• Act as first point of contact for ICT support via phone and email
• Provide second-level support remotely or on-site across Department locations
• Deliver desk-side assistance in Dublin offices when needed
• Escalate complex issues to senior support or service providers
• Set up and configure hardware, mobile devices, and softwareBrief users on using laptops, tablets, and phones