Your tasks:

You are the first point of contact for employees on site and ensure professional IT support directly at the IT Service Point / in the Welcome Zone.

Your main focus, around 80%, is on providing personal walk-in support. You assist users directly at the counter with everyday IT problems and ensure a quick and service-oriented solution.

Receiving, analyzing and resolving IT requests directly at the IT Service Point / in the Welcome Zone
Providing 1st-level support for hardware, client and standard software issues
Error analysis and troubleshooting for notebooks, workstations and peripherals
Exchange, setup and configuration of end devices
Support with user, access and workplace issues
Preparation and distribution of devices, as well as support during device changes.
Recording and documentation of processed requests in the ticketing system
Handling additional tickets and support tasks outside the Welcome Zone
Escalation of more complex incidents to downstream support units
Support with rollouts, hardware replacement and other local IT activities

Our requirements:

You enjoy working directly with users and take pleasure in handling many different IT requests in a personal and solution-oriented manner.
A strong service orientation and communication skills are particularly important for this role, as direct contact with users makes up a large part of the daily work routine.
Prior experience in IT support, particularly in first-level or on-site support, is advantageous. A solid understanding of Windows workstations, hardware, peripherals, and typical client problems is essential.
You should enjoy hands-on work, remain calm and friendly even during periods of high user traffic, and enjoy a varied workday directly on-site.
Excellent German skills and good English skills complete your profile.

How To Apply:

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Responsibilities

Your tasks:

You are the first point of contact for employees on site and ensure professional IT support directly at the IT Service Point / in the Welcome Zone.

Your main focus, around 80%, is on providing personal walk-in support. You assist users directly at the counter with everyday IT problems and ensure a quick and service-oriented solution.

Receiving, analyzing and resolving IT requests directly at the IT Service Point / in the Welcome Zone
Providing 1st-level support for hardware, client and standard software issues
Error analysis and troubleshooting for notebooks, workstations and peripherals
Exchange, setup and configuration of end devices
Support with user, access and workplace issues
Preparation and distribution of devices, as well as support during device changes.
Recording and documentation of processed requests in the ticketing system
Handling additional tickets and support tasks outside the Welcome Zone
Escalation of more complex incidents to downstream support units
Support with rollouts, hardware replacement and other local IT activities

Our requirements:

You enjoy working directly with users and take pleasure in handling many different IT requests in a personal and solution-oriented manner.
A strong service orientation and communication skills are particularly important for this role, as direct contact with users makes up a large part of the daily work routine.
Prior experience in IT support, particularly in first-level or on-site support, is advantageous. A solid understanding of Windows workstations, hardware, peripherals, and typical client problems is essential.
You should enjoy hands-on work, remain calm and friendly even during periods of high user traffic, and enjoy a varied workday directly on-site.
Excellent German skills and good English skills complete your profile.