REQUIREMENTS:

• 5+ years’ experience in a similar hands-on IT support role.
• Strong knowledge of Windows-based environments and end-user hardware.
• Basic understanding of networking, server room operations, and cabling.
• Excellent problem-solving skills and a proactive, solution-focused mindset.
• Ability to work independently while maintaining communication with remote teams.
• Strong organizational skills, especially in asset tracking and inventory management.
• Comfortable working in a fast-paced, corporate environment.
  Opportunity type: Contract (Initial 6 months), Onsite in Park West, Dublin
  Start date: ASAP

• Provide on-the-ground support for end-user workplace technology including laptops, thin clients and peripherals.
• Carry out hardware-related tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as the onsite “hands and eyes” for the global support teams by supporting basic server and networking support under the guidance of remote teams.
• Collaborate with global tech support teams to escalate and resolve issues efficiently.
• Respond to and troubleshoot first-level hardware and connectivity issues as they arise.
• Provide ad hoc support for local IT operational needs and user queries