THE OPPORTUNITY:

In this role, you will report to the and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Location: Cambridge, MA
Shift: 7:30AM to 4PM (Monday - Friday)

EDUCATION:

• High school diploma or GED required; Associate degree or undergraduate degree in business or science related field is preferred

EXPERIENCE:

• 4-5 years applicable experience in supply chain and customer management
• Previous experience managing medium-size multi-level teams is required
• GMP and GLP training a plus
• Ability to manage Scientific Services
• Valid Driver’s License and reliable transportation
• Advanced supply chain and inventory knowledge
• Must be results oriented with a focus on process and controls
• Ability to self-manage, coach performance and drive change
• Strong verbal and written communication skills required as the primary contact between internal Avantor teams and external customers.
• Proficient in troubleshooting

• Lead and direct team efforts as well as perform work provided in the SOW related to the customer’s requirements.
• Able to successfully manage and implement process improvement initiatives across multiple departments, both within Avantor and the external customer.
• Coach and motivate team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.
• Management of open order status reports, customer deliverables, internal processes, metrics and reporting, and SOP/SOW maintenance
• Provide training and development, as well as manage team capacity to perform required tasks.
• Perform administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.
• Create and maintain: SOP’s, SLAs and KPI’s.
• Act as a liaison between customer, Avantor services and Avantor Commercial.
• Ensure GxP Compliance and Good Documentation Practices.
• Bring value to the customer from personal development in the industry