Role Purpose
The DSP On-Site Manager is responsible for overseeing all aspects of a Delivery Service Partner (DSP) site, ensuring safe, compliant, and efficient operations. This includes managing daily multi-drop delivery schedules, supervising and developing drivers, maintaining fleet and site safety, and ensuring performance standards are consistently achieved. The role requires a balance of strong leadership, operational planning, and hands-on problem solving to deliver high-quality, last-mile logistics.
Key Responsibilities

1. Scheduling and Coordination

• Develop, plan, and manage delivery schedules to ensure timely and efficient completion of multi-drop routes.
• Balance staffing levels, route assignments, and vehicle allocation to maximise operational efficiency.
• Monitor dispatch times and package flow, addressing any potential delays in real-time.

1. Driver & Staff Management

• Supervise and support Delivery Associates (drivers), providing coaching, guidance, and performance feedback.
• Recruit, train, and onboard new staff, fostering a motivated and productive workforce.
• Manage attendance, conduct regular performance reviews, and address disciplinary matters where necessary.
• Lead daily team briefings, including safety updates and operational targets.

1. Vehicle & Site Management

• Oversee vehicle allocation, daily safety checks, and maintenance scheduling to ensure roadworthiness.
• Manage fleet utilisation, fuel efficiency, and vehicle reporting to control operational costs.
• Ensure the delivery station is safe, well-maintained, and compliant with all health and safety regulations.

1. Issue Resolution & Compliance

• Act as the first point of escalation for operational or delivery challenges, resolving issues swiftly to minimise disruption.
• Ensure compliance with DSP policies, HSE regulations, and all relevant transport laws (including DfT requirements).
• Investigate incidents, accidents, or complaints, implementing corrective action and reporting as required.

1. Performance Monitoring & Reporting

• Track and analyse key performance indicators (KPIs), including on-time delivery, customer satisfaction, package accuracy, and safety compliance.
• Prepare and submit regular reports on operational performance, staffing, fleet management, and compliance issues.
• Identify areas for improvement and implement strategies to enhance efficiency and service quality.

1. Communication & Stakeholder Engagement

• Maintain clear, effective communication with drivers, supervisors, station managers, and DSP leadership.
• Liaise with clients, contractors, and other stakeholders to ensure smooth service delivery.
• Represent the DSP professionally at all times, promoting a positive image of the business.

Skills and Qualifications

Please refer the Job description for details