Onsite PC Technician (m/w/d) first and second level support at EVERIENCE

Rotterdam, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows, Microsoft 365, ServiceNow, Network Administration, CISCO, Cable Management, Patching, Troubleshooting, Proximity Support, Project Experience, Customer Service, Mobile Devices, Hardware Support, Software Support, Inventory Management, Technical Support

Industry

Information Technology & Services

Description

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics. Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description Responsabilities Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal) Provide support for computer systems in case of hardware and software incidents Provide support for mobile devices (iPad, iPhone,) in case of software incidents Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers Always demonstrate excellent customer service Qualifications Soft Skills Independent and confident in decision-making Proactive, solution-oriented, and forward-thinking Languages: Dutch (native), English (fluent) Technical Skills Windows & Microsoft 365 ServiceNow Network Administration (CISCO): cable management, patching, troubleshooting Experience in proximity support Project experience (e.g. migration projects) Additional Information Location: Close to Rotterdam Workload: 5 days per week / 8 hours per day on client site All our positions are open to people with disabilities

Responsibilities

Assist clients with first and second level support on workstations and mobile devices, including installations and troubleshooting. Provide excellent customer service while managing hardware and software incidents.