ABOUT THE ROLE

An exciting new opportunity has arisen for an enthusiastic School IT Technician to join Dataspire Solutions Ltd. This fantastic role will see you providing world class customer service to our customers in the Education Sector.

As an IT Technician your Main Duties are:

• To assist the service desk with the delivery of the ICT managed support service. Resolve service calls as directed by the service desk.
• Perform routine service delivery tasks.
• Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.
• To assist with change-deployment and with new deployments where directed.

1.1 ON-SITE SUPPORT DUTIES

• Assist school-based staff and students with technical issues**
• Complete back-up tape rotation as per the backup schedule.
• Perform “green-light” service checks as directed by the service desk.
• Perform “evening checks” as directed by the service desk.
• Complete software installations on workstations and laptops as directed by the service desk.
• Maintain anti-virus checks, notify users of infections and perform cleanup.
• Complete SIMS/CMIS installations/reinstallations on new workstations and laptops.
• Complete deployment of images to workstation or laptops as directed by the service desk.
• Maintain printer management systems* and monitor networked printer queues.
• Change and replace printer consumables, paper as required.
• Restore workstation/laptop images as directed by the service desk.
• Workstation and laptop support. Assessment and resolution of hardware/software issues.
• Support for printers. Basic assessment and resolution of hardware issues.
• Support for ICT peripheral devices (USB devices, Scanners, Graphic tablets etc)* Assessment of hardware/software issues.
• Support for interactive whiteboards and projectors*. Basic assessment and resolution of hardware issues.
• Support for wireless access points and hardwired network points*. Basic assessment and resolution of issues.
• Complete routine hardware/software maintenance tasks as directed by the service desk.
• Report breakages, vandalism or reoccurring problems to the service desk.
• Complete trouble-shooting tasks on supported infrastructure as directed by the service desk.
• Test and change cables as required. (Network, USB, serial, parallel etc).
• Change and diagnose hardware equipment as directed by the service desk