WHAT WE PROVIDE

Revvity provides our customers with critical knowledge, disruptive chemistries, expertise and innovative detection, imaging, software, and services solutions so that they can make better decisions for better outcomes. At Revvity, we make a difference everyday – helping scientists, clinicians and governments detect earlier and more accurately to improve the health and safety of people and the environment. Our solutions range from enabling the discovery of more effective diagnostics and therapies, to making sure that the food we eat, the water we drink, and our environment are safe from contaminants.
Extensive team and customer interaction is required and the abilities to act professionally and swiftly to address customer concerns are imperative.
Applicants must be currently authorized to work in the United States on a full-time basis for any employer

BASIC QUALIFICATIONS

• Associate degree and Two+ years of experience in software configuration or support OR BS degree and Two+ years of experience in software configuration or support.
• Two or more years of experience with one of the following: MS SQL Server, Oracle, or MS Business Intelligence Studio.
• Technical experience with writing and executing SQL statements.

PREFERRED QUALIFICATIONS

• Customer support experience using a case management system and troubleshooting technical issues.
• Experience delivering what’s promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
• The ability to work independently as well as in a team environment.

• Support software applications to provide proper case handling according to the Quality Management System.
• Create appropriate documentation for all work performed. This includes, but is not limited to:
• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Quality Management System.
• Understands the interaction between software applications in the same product family.
• Seeks assistance when making changes that may affect downstream processes or considered high risk.
• Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
• Being able to adapt quickly to the changing needs of our business and environment.
• Takes responsibility for work assigned and completed.
• Able to accept and take action from constructive criticism.
• Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
• Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
• Ensures the complete satisfaction of the customers.