Onsite Specialist at Adams Brown Technology Specialist LLC

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Server Support, Networking, Firewall Management, Technical Support, Client Service, Hardware Troubleshooting, Operating System Installation, Documentation, Office 365, Adobe Acrobat, Ticketing System, RMM Tool, PSA Software, WatchGuard, StorageCraft, Datto

Industry

IT Services and IT Consulting

Description

Description Position Summary We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person. This person must be physically located in or near the Hutchinson, KS area FLSA Status: Non-exempt Requirements Major Duties and Responsibilities Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users Identify, document, prioritize, troubleshoot, and escalate service requests Facilitates the restoration of normal service operation while minimizing impact to the end-user Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation Evaluates and identifies installations and other needs in a new client environment Desired Skills, Abilities, Characteristics, and Education Client service oriented and positive participating team member Onsite hardware set up and support experience, preferably with an MSP Strong mechanical aptitude, working with tools and various networking supplies Ability to maintain confidentiality of the company and client information Excellent written and verbal communication skills required Ability to document and follow established company procedures Understanding of hardware, software, security tools, and concepts Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc. Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage) Server and networking hardware support experience required IT Glue experience preferred WatchGuard/Firewall experience preferred StorageCraft, Datto backups experience preferred Ability to work autonomously both swiftly and effectively Must be able to travel onsite to client premises Experience with using networking tools Physical/Mental Requirements: Excellent communication and customer service skills Ability to manage multiple tasks and priorities effectively Willingness to lift and move IT equipment as needed Working Conditions Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours. AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.

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Responsibilities

Onsite Specialists provide technical support for clients and end-users, managing problem resolution both online and in person. They are responsible for troubleshooting and restoring normal service operations while minimizing impact to the end-user.