THE OPPORTUNITY:

In this role, you will report to the Onsite Manager and will work closely with the
Avantor’s Advanced Laboratory Services professionals of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.
Location: Cambridge, MA
Shift: Mon – Fri, 7:30 am – 4 pm

QUALIFICATIONS:

• Previous experience managing associates required.
• Management of Scientific services required.
• Valid driver’s license and reliable transportation required.
• Knowledge of Information and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint, and basic understanding of Microsoft Access required.
• Excellent customer service skills with a professional can-do demeanor required.
• Basic purchasing knowledge required.
• Ability to self-manage, self-motivate, be multitask orientated with flexible, adaptable, and proactive thinking required.
• Strong verbal and written communication skills to interact with both customers and various departments within Avantor.
• Proficient in troubleshooting with the confidence to make sound business decisions with limited consultation with manager.
• Able to lift 50 lbs. required.
• GMP, GLP, CPR, spill containment, IATA, DOT, IMDG, Hazwoper, and/or OSHA training is desired.

• Direct and support team efforts to meet performance goals.
• Coach, mentor, and train staff to ensure professional growth and job readiness.
• Conduct performance evaluations, manage succession planning, and oversee scheduling and timecard approvals.
• Serve as the primary point of contact for research staff, customers, service providers, and internal Avantor teams.
• Act as liaison between Avantor Services, Sales, and customer stakeholders.
• Maintain compliance with Avantor and customer policies, including EHS, Bioethics, and GxP standards.
• Ensure Good Documentation Practices are followed.
• Identify and implement process improvements across internal and customer-owned workflows.
• Support lab functions and operational responsibilities.
• Oversee routine equipment maintenance and calibration (e.g., pH/conductivity meters, biosafety cabinets, RODI hoses).
• Manage solution preparation, pickup, and disposal.
• Communicate with requestors and maintain electronic solution systems.
• Review and assess new solution/raw material entries for feasibility and duplication.
• Create and maintain SOPs, SOWs, SPIs, and KPIs.
• Develop cost savings and avoidance reports.
• Monitor and report on departmental metrics and open order statuses.
• Schedule regular reviews with customer leadership to share resource availability, volumes, and process improvements.
• Provide training and development opportunities.
• Serve as backup for critical tasks to ensure continuity.
• Maintain IATA/DOT certification.
• Perform other duties as assigned.