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Onsite Support Engineer (Skopje, 1/2L Support, English/Macedonian ) at D-ploy

Skopje, , North Macedonia -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Support, Software Support, Mobile Devices, Peripherals, Troubleshooting, Ticketing System, ServiceNow, User Support, Documentation, Onboarding, Knowledge Base, Service Improvement, Windows Environment, Customer Service, Organization, Reliability

Industry

IT Services and IT Consulting

Description

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Skopje. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives Fluent English and Macedonian (written and spoken) Minimum 2+ years of experience in IT support / onsite support role Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client environment Well-organized, reliable, and detail-oriented Experience in regulated environments (e.g., GxP) is a plus Ability to provide a clean criminal record extract (not older than 3 months)

Responsibilities

The role involves providing first and second-level IT support for hardware, software, mobile devices, and peripherals, acting as the main onsite contact for end-user issues. Responsibilities also include troubleshooting via ServiceNow, documenting resolutions, and supporting new employee IT onboarding.