Onsite Support Specialist L1 CO at Excis Ltd Germany

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced Troubleshooting, System Deployment, Security Management, User Support, Network Support, Documentation, Training, Escalation, Problem-Solving, Communication, Cloud Computation, Scripting Languages, IT Projects, Customer Service

Industry

Information Technology & Services

Description

WE’RE HIRING A FIELD ENGINEER IN BOGOTA, COLOMBIA! Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Field Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture were individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. What You'll Do: Advanced Troubleshooting: Resolve complex hardware, software, and network connectivity issues escalated from Level 1 support. System Deployment & Maintenance: Install, configure, and maintain desktop hardware, client software, and operating systems. Security Management: Implement security measures, update antivirus software, and monitor for potential security breaches. User Support: Provide technical assistance to end-users, both on-site and remotely, ensuring optimal user experience. Network Support: Offer basic support for network peripherals and infrastructure, such as diagnosing and resolving wireless issues. Documentation: Develop and maintain technical documentation for IT equipment, systems, and processes. Training & Escalation: Train Level 1 support staff and act as an escalation contact for advanced technical issues. What You Need: Bachelor’s degree in computer science, information technology or a related discipline Prior experience working as a desktop support engineer, support technician or in a similar role Up-to-date knowledge of computer systems, be it hardware, software or networks Outstanding problem-solving skills with the ability to communicate to end users and the stakeholders of the company Experience in installing, monitoring and maintaining hardware/software within computer systems Prior knowledge in cloud computation, scripting languages, and IT projects Exposure to customer service Ready to shape global IT Team at Excis and drive the success of our worldwide teams? Apply now to join our Field Engineer team in Colombia! Requirements Benefits Social Security Health Insurance Pension Contributions Labor Risks Insurance Severance Interest

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Responsibilities

The Field Engineer will resolve complex hardware, software, and network issues, manage system deployment and maintenance, and provide user support. Additionally, they will implement security measures and develop technical documentation.