Onsite Support Technician at First Focus

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Support, Microsoft AD, Azure, M365, Exchange, Troubleshooting, Communication Skills, Problem Solving, Customer Relationship Management, Technical Support, Independent Work, Team Collaboration, Professional Presence, Trust Building, IT Support, Local Infrastructure

Industry

IT Services and IT Consulting

Description

It’s early 2026. New year, new resolutions, and a decent chance this should be one of them if you’re tired of being just another name in the queue. You’ve done remote support. You know the ticket grind. You’ve fixed the same issue three times for the same user and still stayed polite. Now imagine doing support where you actually know the people, the environment, and the business you’re supporting. 🏢 We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients genuinely value the people who support them. This isn’t just another support role. It’s a smarter way to do onsite support in 2026: Work full-time onsite with one or just a small number of our larger customers Become the go-to tech they trust, not just the person who closes tickets Work across desktops, servers, Microsoft 365, and cloud platforms Solve problems properly, with context, continuity, and real conversations What You’ll Be Doing Providing day-to-day onsite IT support within customer offices Building strong working relationships with end users, managers, and stakeholders Supporting Microsoft AD, Azure, M365, and Exchange environments Troubleshooting desktops, laptops, printers, and local infrastructure Acting as the familiar face of First Focus for our customers onsite Working closely with our central service desk and senior engineers when issues escalate What You’ll Bring Strong end-user support experience and a genuine people-first mindset Solid knowledge of Microsoft environments including AD, Azure, M365, and Exchange Confidence working independently onsite while staying connected to a wider team Great communication skills and the ability to explain tech without sounding like a manual A calm, professional presence and a knack for building long-term trust What You’ll Get 💸 Competitive package, plus training and flexibility 🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counsellors 🏢 Full-time onsite role with stability and routine 📚 10 paid training days a year, exam fees covered, and pay rises for certs 🚀 FastTrack mentoring program for career progression 🌍 MAD (Making A Difference) Council—equality, charity, and sustainability 🎉 Regular social events and a supportive, people-first culture 🧠 Neurodiverse? We’ve Got You. We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest. Apply now. Or don’t. But if you’re still reading, you probably should. Because being the trusted onsite tech beats being ticket number 247 every single time.

Responsibilities

The Onsite Support Technician will provide day-to-day IT support within customer offices and build strong relationships with end users and stakeholders. They will troubleshoot various IT issues and act as the familiar face of First Focus for customers onsite.