OVERVIEW:

JPtheGeek is looking for a hands-on, detail-oriented, and adaptable Onsite Support Technician to join our energetic and client-focused team. This role plays a key part in delivering responsive, high-quality IT support and installations across our client base. You’ll be on the front lines—resolving computer issues, swapping and deploying workstations, running and terminating network cabling, performing network troubleshooting, and installing hardware and systems that help our clients operate securely and efficiently.

REQUIRED QUALIFICATIONS:

• 2+ years of experience in field support, desktop support, or similar IT role.
• Solid understanding of computer hardware, Windows OS, printers, and common business software.
• Strong diagnostic and problem-solving abilities for both hardware and network issues.
• Familiarity with Active Directory and Office 365 administration is a strong plus.
• Ability to lift and transport equipment up to 50 lbs, climb ladders, and work in crawlspaces or ceiling areas as needed.
• Must have a valid driver’s license, and a clean driving record.
• Excellent time management, documentation, and communication skills.
• Strong interpersonal skills with a friendly and professional demeanor—our clients love us because of how we treat them.

• Troubleshoot, diagnose, and resolve a variety of end-user technical issues related to computers, printers, peripherals, and network connectivity.
• Perform PC swaps, system moves, and deployments including imaging, data transfer, and configuration.
• Run, terminate, label, and test Cat6 network cabling and patch panels in commercial environments.
• Install and configure network gear including firewalls, switches, wireless access points, and workstations.
• Perform onsite installation and support of security equipment such as cameras and access control systems.
• Work directly with clients to explain solutions, provide user guidance, and ensure they understand any changes or new systems.
• Maintain accurate documentation of work performed, assets installed, and any onsite observations.
• Travel to local client sites as scheduled—primarily small to mid-sized businesses—with occasional residential visits.
• Maintain a clean and organized workspace, work vehicle, and storage of tools and materials.
• Support the inventory team by reporting low stock, managing field stock levels, and coordinating equipment pickups.
• Collaborate closely with project managers, help desk, and security teams to deliver seamless client experiences.
• Other related duties as assigned.