We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Candidate should have Valid authorization to work in Netherlands

TECHNICAL SKILLS:

• Good skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Good skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Effective communication in English mandatory

BUSINESS SKILLS:

• Management of the Region
• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
• To work through issues analytically to a successful conclusion

SKILLS, EXPERIENCE AND QUALIFICATION REQUIRED FOR THE POSITION:

• Minimum Qualification – Engineering
• Experience 7+ years’ experience, with at least 2+ years on l managerial role.
• Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
• ITIL / PMI professional will be preferred
• Candidate should have good understanding of Desk side desktop Management, maintenance, deployment and vendor management.
• Should have very strong written and oral communication skills
• Flexibility with respect to time – client deliverables need to be met with a Can do attitude
• Excellent problem solving / quantitative/ analytical skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Experience of managing and leading a geographically and culturally diverse team
• A significant travel is expected on the job – hence should be willing to work in such a role
• Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desired
• Willing to travel (40% of the Job)

• Desk side Support Management
• Customer Relationship Management
• Vendor Relationship Management
• Project Management
• SLA Management including Incident, problem, Configuration, Service request etc.
• Review with the Delivery Managers
• Periodic reviews with Customer and Vendors
• MIS and Reporting

Need to have knowledge and get the below tasks carried out by Dispatch Engineers at various locations in the region for following activities:

• Should have handled Transition and transformation projects
• Should have knowledge on SD operation and tools
• Should have knowledge on contract handling and execution
• Should have knowledge on MS Office and Microsoft project
• Should have knowledge and experience on partner management and relationship handling
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.