Onsite Technician 1st / 2nd Level Support (m/w/d) at EVERIENCE

Esch-sur-Alzette, , Luxembourg -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First Level Support, Second Level Support, Workstations, Mobility Devices, Hardware Incidents, Software Incidents, Mobile Devices Support, Inventory Support, Windows Environment, Office 365, MS Teams, ITIL, Customer Service, Interpersonal Skills, Analytical Skills, Team Spirit

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description Assist the client with first and second level support on workstations, mobility devices Assist with infrastructures (installations, replacement, change, relocation, removal) Provide support for computer systems in case of hardware and software incidents Provide support for mobile devices (iPad, iPhone,) in case of software incidents Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers Always demonstrate excellent customer service Qualifications Technical/Business Skills Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory. Monitoring and reporting of the production environment (dashboards, KPIs). Monitoring and improvement of procedures and documentation. Basic knowledge of Apple environment (iPhone). Incident and request processing (ITIL – ticket tracking). IT Support experience in a large enterprise environment. Essential experience/skills At least 3 years of onsite support and customer care is required. Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit. Motivation and real desire to improve and learn. Organized, able to work independently, pragmatic, and hands-on approach. Spoken languages: English (fluent) AND French Strong oral and writing skills adapted to a professional environment. Additional Information All our positions are open to both women and men and are, of course, open to people with disabilities. Level of Experience: 2-5 years Department: User support functions Types of work contract: Permanent

Responsibilities

The role involves providing first and second-level support to the client for workstations and mobile devices, handling hardware and software incidents, and managing infrastructure tasks like installations and relocations. Additionally, the technician will be responsible for receiving, inventorying, and installing spare parts while ensuring excellent customer service feedback.