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Onsite Technician at Five Star Technology Solutions

New Palestine, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

41000.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Troubleshooting, Communication, Device deployment, Computer imaging, Software installation, Inventory management, Hardware repair, Ticketing system, Customer service

Industry

Information Technology & Services

Description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of New Palestine. The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following: Responsibilities and Expectations Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students. Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year Perform computer imaging and software installations and maintain/repair technology inventory. Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc. Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events

Responsibilities

Provide Tier I onsite technical support for school staff and students, including device deployment and collection. Maintain and repair technology inventory while managing support requests through a ticketing system.