Сontact Сenter Operator at Gypsy Collective

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal English (C1/C2), Communication Skills, Active Listening, Customer Service, Call Center Experience, Reporting, Planning, Outgoing Calls, First-line Support, Problem Solving

Industry

Advertising Services

Description

Contact Center Operator Schedule: Tuesday–Saturday, from 8:00 AM to 4:00 PM (to cover the Australia GEO) Bonuses: Performance-based bonus system is available We’re looking for a friendly and communicative Contact Center Operator to join our team! If you enjoy talking to people, helping customers, and working in a dynamic environment — we’d love to meet you. Responsibilities Report to: CSM/TM Lead Make outgoing calls according to assigned tasks and scripts, including but not limited to: Informing players about available bonuses and special offers Assisting with failed payments and other account-related issues Providing first-line support and handling customer requests Maintain and submit daily reports on all activities using the approved format Participate in daily planning meetings and discussions of current call performance indicators Excellent verbal English (C1/C2 level) Strong communication skills and active listening Friendly, open, and confident personality — extroverts usually thrive in this role :) At least 1 year of customer service experience in a call center or similar field is preferred, but not required Positive attitude and willingness to learn In short: if you’re not afraid of talking to people and enjoy helping customers — you are more than welcome to join our team! 💸 Flexible payment options: choose the method that works best for you. 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup. 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care. 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us. 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more. 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage. 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Responsibilities

The operator will report to the CSM/TM Lead and be responsible for making outgoing calls according to scripts, which includes informing players about bonuses and assisting with payment and account issues. Key duties also involve providing first-line support, handling customer requests, and maintaining daily activity reports.