OPC In House at Westgate Resorts

Williamsburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

13.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outgoing, Assertive, Customer Service, Sales, Teamwork, Communication, Cash Handling, Ticket Sales, Concierge Services, Problem Solving, Flexibility, Positive Attitude, Motivation, Objection Handling, Professionalism, Attention to Detail

Industry

Hospitality

Description

Company Description Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Description As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout Williamsburg. By encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation. As an OPC you will: Persuade potential clients to visit Westgate Resorts by maximizing their savings Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift Maintain a professional appearance and work environment at all times with a clean clutter free work station Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance. Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events, will be discussed upon scheduling these events To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values: Integrity Passion Work Ethic Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be outgoing and assertive Must be able to handle cash and tickets accurately and securely Enjoy working with tourists Positive, Self Motivated, and be able to work in a team environment Excellent face to face customer service skills Will need to be able to overcome objections Requires a flexible work schedule including mornings, nights, weekends, and holidays Passionate about genuinely helping clients get a better deal and improving their overall vacation experience May be required to stand for long periods of time in outdoor and/or indoor environments High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 41226-WR OPC Virginia Mrktng Compensation: USD12 - USD13 - hourly

Responsibilities

As an OPC, you will promote Westgate Resorts and encourage vacationers to visit by offering discounted tickets and booking room nights. You will also provide concierge services and ensure a high level of customer service to increase sales and sign-up rates.