OPC Specialist Full-time at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

14.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outgoing, Assertive, Customer Service, Teamwork, Sales, Communication, Cash Handling, Ticket Sales, Problem Solving, Flexibility, Positive Attitude, Motivation, Tourism Knowledge, Presentation Skills, Integrity, Work Ethic

Industry

Hospitality

Description

Company Description Starting Pay: $14 / Hour versus commission Westgate Resorts was founded in 1982 starting with a 16-unit resort at Westgate Vacation Villas. It now encompasses more than 14,000 villas at 27 beautiful resorts in premiere travel destinations throughout the United States. Employing about 10,000 people, Westgate Resorts has expanded into the largest privately held corporation in the Central Florida area. Job Description As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout central Florida. By encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation. As an OPC you will: Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift Maintain a professional appearance and work environment at all times with a clean clutter free work station Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance. Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events, will be discussed upon scheduling these events To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values: Integrity Passion Work Ethic Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be outgoing and assertive Must be able to handle cash and tickets accurately and securely Enjoy working with tourists Positive, Self Motivated, and be able to work in a team environment Excellent face to face customer service skills Will need to be able to overcome objections Requires a flexible work schedule including mornings, nights, weekends, and holidays Passionate about genuinely helping clients get a better deal and improving their overall vacation experience May be required to stand for long periods of time in outdoor and/or indoor environments High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

As an OPC Specialist, you will promote Westgate Resorts and encourage vacationers to visit by offering discounted tickets. You will also book room nights and provide concierge services to enhance guest experiences.