OPEN HOUSE: Sales and Validation Support (Sales Support, Customer Services at SGS

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

RFP Compilation, Quotation Generation, CRM Systems, Market Research, Lead Generation, Data Updates, Customer Relationship Management, Communication, Data Processing, LIMS Entry, Quality Control, ISO17025 Compliance, Chromatography, MS Excel, Data Integrity, Time Management

Industry

Professional Services

Description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Sales Support Specific Responsibilities At all times, complies with SGS Code of Integrity and Professional Conduct. Assists in the compilation of documentation required for RFPs – certifications, resumes, etc. Generates quotes that are accurate and branded according to SGS standards Inputs quotations and RFPs into CRM systems Assists in follow up notifications on older existing deals Updates client owners, client names, and other information, as needed, in CRM systems Serves as the main points of contact for ship owners and other customers requesting SGS services Engages with customers to develop relationships based on trust and competence Markets research to include the following: Internet search for articles on vertical markets, e.g. PFAS, Air, etc. Lead generation and customer information: Search for contact lists in various markets (e.g, water districts) Competitor website review and intel summary Updates data in LIMS for Affiliates. Communicates, as required, with ISMs and other internal staff. Develops skills and knowledge to progress in your career. Develops trust by providing timely responses to all inquiries, whether by phone or email. Promotes a positive “Can do!” attitude and a safe working environment. Be knowledgeable and compliant with SGS procedures and standards. Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth. Builds and maintains strong working relationships. Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement. Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior. Ensures work area in GBS is kept clean and presentable at all times. Remains familiar with SGS quality assurance procedures. Complies to all SGS QHSE and HR policies and procedures. Profile Bachelor’s degree in Chemistry, Environmental Science, or related science, or an Associate’s degree in Chemistry, Environmental Science, or related science, and four years of industry experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Intermediate personal computer skills including email, Microsoft Office, job task applications, Internet, On-line data system. Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner. Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); and color vision (ability to identify and distinguish colors). Travel is negligible. Customer Services Jr. Specific Responsibilities At all times, complies with SGS Code of Integrity and Professional Conduct. Coordinate with various departments to ensure prompt and appropriate responses to customer needs. Outlines the scope, quotes, schedules, and coordinate the dispatch of sample collection and analysis projects to field and laboratory assets in their territory Act as the liaison and advocate for the customer’s needs, requests, and requirements when leveraging SGS and/or non-SGS Samplers, Laboratories, Management, Sales, and Business Development resources to complete projects Consult with customers to develop analysis protocols, create testing schedules and interpret results. Demonstrate a deep understanding of regulatory requirements, onboard treatment systems, and SGS policies, procedures, and service offerings Engage with customers to develop relationships based on trust and competence Facilitate operational excellence by communicating customer needs and organizational best practices to internal and external stakeholders to ensure timely and accurate solutions to increase customer satisfaction and workplace efficiency Adheres to internal standards, policies, and procedures Performs other duties as assigned Develops skills and knowledge to progress in your career. Develops trust by providing timely responses to all inquiries, whether by phone or email. Promotes a positive “Can do!” attitude and a safe working environment. Be knowledgeable and compliant with SGS procedures and standards. Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth. Builds and maintains strong working relationships. Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement. Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior. Ensures work area in GBS is kept clean and presentable at all times. Remains familiar with SGS quality assurance procedures. Complies to all SGS QHSE and HR policies and procedures. Profile Bachelor’s degree in Chemistry, Environmental Science, or related science, or an Associate’s degree in Chemistry, Environmental Science, or related science. 1 to 2 years of industry experience Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Intermediate personal computer skills including email, Microsoft Office, job task applications, Internet, On-line data system. Excellent written and verbal communication skills in English (B2+ or C1). Data Validator Specific Responsibilities Performs various data processing functions, including laboratory data calculations and integrations, quality control checks, LIMS entries, and other data management functions as required. Ensures lab deadlines are met and the GBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met. Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned SGS lab standards where applicable. Keeps Affiliate Manager, GBS Supervisor and any other key Affiliate personnel informed immediately of all operational issues, including: Personnel matters affecting performance Failure to meet turnaround requirements Failure to meet ISO17025, country certifications and assigned SGS lab standards where applicable Inconsistencies in quality control procedures so they may be rectified immediately Additional training requirements identified Profile Minimum Bachelor of Science degree, Chemistry is strongly preferred. A minimum of one-year working experience with chromatography instruments is required (LC or GC), Mass spectrophotometry knowledge is preferred. Lab testing experience with Food matrix is preferred, with Environmental samples is an advantage. ”Chromalion” and/or ”MassHunter” and/or ”MultiQuant” and/or ”Analyst” software platforms knowledge is a plus. Demonstrated commitment to data quality and operational excellence Strong written and verbal communication skills Strong MS Excel skills Detail-oriented with the ability to identify minor discrepancies. Strong sense of responsibility for the quality and integrity of the work assigned. Proficient in effectively prioritizing tasks to meet deadlines. Ability to work both collaboratively and independently, manage time effectively. Strong team player with the ability to collaborate efficiently in diverse work environments.

Responsibilities

This role involves supporting sales through documentation, quote generation, and CRM management, while also handling customer service coordination, project dispatch, and protocol consultation for testing services. Additionally, a data validator component focuses on processing laboratory data, ensuring quality control checks, and maintaining LIMS entries according to standards.