Open Order Representative. Default Services –Loan Modification at ServiceLink

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

21.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Multitasking, Meeting Deadlines, Verbal Communication, Written Communication, Data Entry, Quality Control, Customer Service, Critical Reasoning, Computer Skills, Microsoft Software

Industry

Financial Services

Description

Overview Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as an Open Order Representative. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. **Note- This is an in-office role, located at ServiceLink's office in Irivine, CA. Candidates must be located within reasonable commuting distance of ServiceLink's office, and must be willing and able to work in-office on a daily basis. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Open incoming mail, sort and assign to our recording team members. · Perform quality control checks of documents · Perform data entry into our data bases and other documents as required. · Utilize UPS for tracking of incoming and outgoing documents. · Answer phone calls and emails from our clients. · Close out orders and maintain manifests of documents being sent back to clients. WHO YOU AREYou possess … · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. · The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. · Excellent verbal and written communication skills. · The ability to react to change. Responsibilities · Open incoming mail, sort and assign to our recording team members. · Perform quality control checks of documents · Perform data entry into our data bases and other documents as required. · Utilize UPS for tracking of incoming and outgoing documents. · Answer phone calls and emails from our clients. · Close out orders and maintain manifests of documents being sent back to clients. · All other duties as assigned Qualifications · High School diploma or equivalent required. · 1 -2 years’ experience working in an office environment. · 1-2 years’ recording experience is preferred. · Familiarity with the Loan Modification Process is a plus. · Proven customer service skills. · Must be able to use and have basic computer skills and be proficient in the Microsoft software products. · Must be able to multi-task. · Must be capable of meeting daily production goals with a high level of accuracy. · Critical reasoning and thinking skills required.

Responsibilities

The representative will manage incoming mail by opening, sorting, and assigning documents to the recording team, while also performing quality control checks and data entry into required databases. Responsibilities also include tracking documents using UPS, handling client communications via phone and email, and closing out orders with manifest maintenance.