The Role
London Business School are looking for an Admissions Associate an interest in finance to support the admissions and sales process by ensuring timely payment collection, managing transfers and cancellations, and maintaining accurate credit records. You’ll act as a point of contact within the team for participant enquiries and ensure that they are dealt with promptly to meet and exceed their needs and expectations. You’ll also be responsible to monitor and follow up on overdye payments, manage transfers and cancellations efficiently.

Who we are looking for

• Excellent customer service skills.
• Experience of working in a customer-facing environment.
• A self-starter, with a proven track record of delivering against Key Performance Indicators or metrics.
• Excellent written and verbal communication skills and the ability to address a variety of stakeholders.
• Sound working knowledge of standard IT packages, systems and/or databases.
• Proactive approach to relationship development with colleagues and stakeholders.
• Good attention to detail.
• Good time management skills with the ability to organise and prioritise.
• Good team working skills and the ability to work collaboratively.
• Ability to interpret and apply guidelines to a specific activity.
• Experience in standard financial management processes. Possess an interest in higher education and student recruitmen

THIS ROLE IS A 12 MONTH FIXED TERM CONTRACT

Main Responsibilities

• High-quality service provided to participants and stakeholders.
• Timely response to and resolution of enquiries, requests and issues.
• Meeting or exceeding targets and metrics.
• Contribution to the achievement of team targets.
• Up-to-date diary management.
• Accuracy and integrity of data in business systems.
• Development of relationships within and outside the team, and positive feedback from colleagues.
• Compliance with processes, procedures and standards.

Who we are looking for

• Excellent customer service skills.
• Experience of working in a customer-facing environment.
• A self-starter, with a proven track record of delivering against Key Performance Indicators or metrics.
• Excellent written and verbal communication skills and the ability to address a variety of stakeholders.
• Sound working knowledge of standard IT packages, systems and/or databases.
• Proactive approach to relationship development with colleagues and stakeholders.
• Good attention to detail.
• Good time management skills with the ability to organise and prioritise.
• Good team working skills and the ability to work collaboratively.
• Ability to interpret and apply guidelines to a specific activity.
• Experience in standard financial management processes. Possess an interest in higher education and student recruitment

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave/ up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.