GENERAL INFORMATION

Position
OpenText AMS Consultant | Deloitte Technology Delivery Center
Work arrangement
Full-time
City
Bucharest, Cluj-Napoca, Iasi, Timisoara
Country
Romania
Department
Deloitte Technology Delivery Center (RO)
Team
Enterprise, Technology & Performance
Area of interest
Business Development, Consulting, Customer Experience & User Experience, ERP Platforms, IT - Development, IT - Services
Way of work
Hybrid

WHO WE ARE LOOKING FOR

• At least 2-3 years of technical support for enterprise applications.
• Experience in a client facing role and working directly with senior client management team.
• Thorough understanding of the application support process.
• Proven ability to lead multiple workstreams simultaneously.
• Demonstrated ability to take initiative, interact, and communicate effectively with senior management.
• Ability to work in a fast-paced and changing environment.
• Understanding of Document Management Systems.
• Linux administrator experience.
• Experience with at least one of the following technologies: SQL Server, CSS, HTML, JavaScript, etc.
• Experience with Windows Server, Remote Desktop, Windows Event Viewer etc.
• Active Directory knowledge.

Nice to have:

• Azure knowledge – including functions.
• AWS knowledge.
• Docker, Kubernetes, CI/CD pipelines.
• General knowledge on Finance flows ( Invoice, Credit Notes, Purchase Order) and ideally CRM or ERP knowledge/experience.

• Analyze and act independently on request or incidents raised by the client and resolve it within the agreed SLA and with quality.
• Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents.
• Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes
• Partake in the deliverable development of the AMS setup in Deloitte ERDC.
• Drive and embed any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization.
• Incident Management (identification, categorization, diagnosis, resolution etc.).
• Problem Management (diagnosing the underlying cause of the incidents).
• Knowledge Management (preparing the project documentation).