Operation and Service Excellence Leader at The Magnum Ice Cream Company

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lean Principles, Operational Excellence, Continuous Improvement, Daily Management, Performance Management, Visual Management, Structured Problem-Solving, Root Cause Analysis, Waste Elimination, ERP System Implementation, Fit-Gap Analysis, Value Stream Mapping, Stakeholder Management, Process Optimization, Automation Identification, Coaching

Industry

Food and Beverage Services

Description

Looking for Your Dream Job? Join Our Ice Cream Team! Role Title: Process Excellence / Continuous Improvement Lead Reports to: GBS Transition & Projects Director Location: Pune, India Job Purpose: The Continuous Improvement Lead will be responsible for defining and deploying Lean and Operational Excellence standards across the TMICC GBS organization. This role will lead the development of a continuous improvement mindset and capability, embedding Lean principles (including daily management and performance management) and structured problem-solving methodologies. The individual will work closely with GBS Leadership Team members to build organizational capability and foster a culture of operational excellence. This leader will empower teams to identify root causes, eliminate waste and drive sustainable improvements to processes. They will also play a critical role in ERP system implementation by supporting global process owners, IT and operational teams in identifying global standards, local variants and conducting Fit-Gap analysis and Value Stream Mapping (VSM). The Continuous Improvement Lead will ensure that improvement actions are clearly defined and implemented, supporting functional leaders in execution. Ultimately, the role aims to simplify, standardize and optimize processes, working with the Innovation and Automation Lead to identify automation opportunities. Key Responsibilities: Define and implement Lean and Operational Excellence standards, frameworks and best practices for TMICC GBS. Lead the deployment of Lean principles, including daily management, performance management, visual management and 3Cs, across the organization. Foster a culture of continuous improvement by embedding structured problem-solving methodologies and coaching teams on root cause analysis and waste elimination. Work with GBS Leadership Team members to build capability and expand Lean knowledge across functional and operational teams. Mentor and guide Operational Excellence Experts to support capability development and deployment of best practices. Support ERP system implementation by collaborating with global process owners, IT and operational teams to identify global standards, local variants and perform Fit-Gap analysis and VSM. Ensure improvement actions are defined, tracked and implemented to close gaps between as-is and to-be processes. Partner with the Business Process Excellence team to ensure processes are correctly captured and aligned with global standards. Drive initiatives to simplify, standardize and optimize processes, eliminating non-value-added activities and waste. Collaborate with the Innovation and Automation Lead to identify and prioritize automation opportunities. Required Skills & Experience: Hold a Bachelor’s or Master’s degree in Business Administration, Engineering, or related field. Minimum 10 years of experience in Lean and Continuous Improvement roles, preferably in GBS or transactional environments (manufacturing experience acceptable), with at least 5 years in a leadership role. Demonstrate strong knowledge of Lean principles, daily management systems, visual management and structured problem-solving. Experience in ERP transformation projects and process optimization methodologies (Fit-Gap, VSM). Strong leadership, stakeholder management and communication skills. Preferred certifications: Lean Six Sigma Black Belt, Kaizen Facilitator, or equivalent. ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? TMICC embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to TMICC’s career portal. We take pleasure seriously. Join the Ice Cream team now! #TMICC ABOUT THE MAGNUM ICE CREAM COMPANY: With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization : · We are all about growth · We operate with speed and simplicity · We win together with fun · We boldly innovate to disrupt our industry · We care and challenge · We are experts in the Ice Cream Category ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application. You may notice references to Unilever, as well as Unilever’s policies and terms and conditions, on this career site. This is because we are still sharing some services under the terms of our separation from the company. Please be aware that your application and the information you submit via this site will go directly and exclusively to The Magnum Ice Cream Company for roles within The Magnum Ice Cream Company . If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! Grow Fast. Make an Impact. Shape the Future of Ice Cream. If you want to grow fast, make an impact, and shape the future of Ice Cream, this is the place for you. At The Magnum Ice Cream Company, we offer a unique mix of global scale and start-up spirit, being a €8.3billion powerhouse with an agile, entrepreneurial mindset. With career opportunities in over 40 markets, this is a place where growth, innovation, and performance are cultivated and rewarded. A place where you have the freedom to disrupt and grow. A place where we operate with speed and agility, amongst diverse and inclusive teams in an environment where we care for and challenge each other at the same time. Join us as we create extraordinary careers - just like our ice cream creates extraordinary moments. Because life tasted better with ice cream.

Responsibilities

The Continuous Improvement Lead will define and deploy Lean and Operational Excellence standards across the GBS organization, fostering a culture of improvement by embedding Lean principles and structured problem-solving methodologies. This role involves empowering teams to eliminate waste, drive sustainable process improvements, and supporting critical ERP system implementation activities.