REQUIRED SKILLS

Data Analyst InfoSec Analys

KEY RESPONSIBILITIES

• Analyze and optimize end-to-end business processes to enhance efficiency and improve customer satisfaction.
• Listen to functional customer feedback to lead the design and implementation of new processes to streamline operations.
• Drive the development and delivery of operational training programs to ensure all channel operations stakeholders are well-equipped to meet business needs.
• Collaborate with cross-functional teams, including fulfillment operations, sale, channel sale, IT, customer service, sales, and finance, to ensure seamless integration of processes and systems.
• Monitor and report on the performance of Americas business operations, identifying trends and recommending solutions to improve processes.
• Serve as a subject matter expert on operational best practices and stay abreast of industry trends.
• Develop and maintain documentation for operational procedures and process maps.
• Facilitate change management initiatives and ensure that changes are effectively communicated to all stakeholders.
• Lead projects to enhance the customer experience, ensuring that customer needs are met efficiently and effectively.
• Utilize data analytics to drive decision-making and prioritize operational improvements.
• Support the Americas Operations Manager in strategic planning and execution of operational goals.
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