JOB DESCRIPTION

At WSH Experts, we specialize in delivering top-notch enforcement support services and a wide array of professional solutions to meet market needs. With a commitment to excellence, integrity, and innovation, our team drives impactful results, ensuring compliance and safety for our clients and communities. As the Operations Manager (Enforcement), you will play a pivotal role in overseeing and managing the seamless execution of enforcement operations. With a focus on team leadership, client satisfaction, and operational excellence, you will ensure that WSH Experts continues to set the standard in enforcement services. Your proactive approach and dedication to upholding high performance and compliance standards will make a lasting impact.
Roles & Responsibilities:
Team Leadership: Manage and guide teams to ensure timely and successful completion of tasks.
Deployment Oversight: Ensure optimal officer deployment and coverage aligned with operational needs.
Report Management: Review, vet, and submit comprehensive reports to clients within deadlines.
Client Coordination: Work closely with clients to plan and execute special assignments effectively.
Performance Audits: Conduct regular audits to assess and enhance officer performance and compliance.
Recognition Initiatives: Acknowledge exceptional performance with incentives and commendations.
Training & Development: Deliver refresher training to maintain high operational standards.
Feedback & Resolution: Investigate complaints or feedback and implement appropriate corrective actions.
HOTO Process: Oversee the smooth handover and takeover process for departing officers.
Spot Checks: Perform routine spot checks to ensure adherence to protocols.
Client Support: Address client queries promptly and ensure exceptional service delivery.
Officer Support: Provide guidance and assistance to officers, addressing their queries effectively.
Ad-Hoc Responsibilities: Respond to site requirements and urgent situations, even outside office hours.

Please refer the Job description for details