• Supervise daily kitchen operations and ensure smooth coordination between chefs and kitchen staff
• Maintain production schedules to meet order volumes and delivery timelines
• Implement and monitor food safety and hygiene standards
• Manage inventory levels of ingredients, packaging, and supplies
• Coordinate with suppliers for timely procurement and cost-effective sourcing
• Track usage trends and minimize waste
• Ensure consistent product quality across all dessert categories
• Conduct regular taste tests, visual checks, and packaging audits
• Address customer feedback and implement corrective actions
• Oversee order dispatch and delivery logistics across platforms (e.g., Talabat, Deliveroo, Careem)
• Optimize delivery routes and timing for efficiency and customer satisfaction
• Liaise with third-party delivery partners and troubleshoot issues
• Collaborate with the marketing team to support campaigns, launches, and promotions
• Work closely with the accountant to manage budgets, cost control, and reporting
• Lead hiring, training, and performance reviews for kitchen and ops staf

Please refer the Job description for details